Privacy Policy

Last updated: 18 June 2026

This website and Privacy Policy belongs to Liz Williams, trading as Fernhill Therapies.

I am committed to protecting your privacy and handling your personal information responsibly, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how I collect, use, store, and protect your information when you visit my website: fernhilltherapies.co.uk. It does not extend to any other websites that can be accessed from my Website.

About me

I am Liz Williams, trading as Fernhill Therapies.

For the purposes of UK data protection law, I am the data controller responsible for your personal information. I am registered with the Information Commissioner’s Office (ICO). A copy of the registration is available through the ICO website (search by business name XXX).

Information that is collected

I may collect the following personal information:

Provided by you:
Contact information, including:

  • Name;
  • Contact information such as email address and telephone number;
  • Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans;
  • GP contact information;
  • Contact details and other information you provide

Booking information

  • Appointment details
  • Session preferences
  • Information needed to arrange and manage sessions

Payment information
When online payments are introduced, payments may be processed securely through third-party payment providers. I do not store your full payment card details.

Technical information
I may collect information about how you use our site, such as your IP address, browser type, and pages visited (via cookies or analytics tools). This information is not identifiable. For more details, visit our Cookies Policy page.

How your information is used

I use your information to:

  • Meet legal and professional responsibilities
  • Provide services
  • Manage appointments
  • Communicate with you about your sessions
  • Respond to enquiries
  • Process payments
  • Maintain appropriate client records
  • Improve my services and website experience

Lawful basis for processing your information

I process personal information where:

  • It is in my legitimate interest to operate and improve my practice
  • It is necessary to provide my services to you
  • You have given consent
  • It is needed to meet legal obligations

Confidentiality

I will not share any information about you with any other person or organisation unless:

  • There is a serious concern relating to safety or legal obligations
  • You give permission
  • It is required by law
  • Required third-party processors listed in this policy (see below) as required to operate the site

How your information is stored

Your information is stored securely using password-protected systems and secure third-party platforms, such as:

  • Email services
  • Booking and scheduling tools
  • Website hosting tools
  • Secure client records
  • Payment systems

I take reasonable steps to protect your information from unauthorised access, loss, or misuse.

How long your information is kept

I keep personal information only for as long as necessary for the purpose it was collected and to meet any legal or professional requirements.

When information is no longer needed, it will be securely deleted.

Cookies

My website may use cookies or similar technologies to improve your browsing experience and understand how visitors use the website. Read more in our Cookies Policy.

Your rights

Under UK data protection law, you have the right to:

  • Request access to your personal information
  • Ask for incorrect information to be corrected
  • Request deletion of your information
  • Object to certain processing
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Commissioner’s Office (ICO). You can contact the ICO at: https://www.ico.org.uk

To make a request, contact: info (at) fernhilltherapies.co.uk

Changes to this Privacy Policy

I may update this Privacy Policy from time to time. Any changes will appear on this page with an updated effective date.

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact: Liz Williams, info (at) fernhilltherapies.co.uk